Testimonials - read what others say about us
Homes in Sedgemoor
Amanda Harris from JDI was invaluable to Home in Sedgemoor as we prepared for our recent Audit Commission Inspection.
Within a very short period of time, Amanda helped transfer our former and fragmented call handling function into an integrated one stop shop. JDI delivered intensive training to bring the frontline staff up to speed on modern call handling practices. Their advice and assistance in designing scripts and implementing infrastructure requirements enabled us to fulfil our objectives within the desired timescales.
Impressed with JDIs project management skills and commitment to meeting deadlines, we invited Amanda to head up our “logistics team“ as we prepared for our audit commission inspection. Again, JDI delivered fully against the agreed brief.
Gary Orr, Chief Executive
Bromford Housing Group
Delivering great customer service is a key core value of ours. Amanda's knowledge, experience and guidance has been invaluable in enabling us to optimise our use of the ActiveH CRM and Omfax systems and giving colleagues in our Customer Service Centre the information they need to deal with enquiries as effectively as possible.
Adrian Speke, Head of Group Housing Systems
Poole Housing Partnership
We are proud to have been re-assessed a three star organisation. To maintain this standard means we continually seek best practice and ways of enhancing service delivery. JDI's review has proved very useful. We were impressed with their efficiency and professionalism. Their recommendations will lead to some very worthwhile outcomes and will help us considerably in our commitment to improve services to our customers.
Bill Shaw, Head of Business Improvement
Cottsway Housing Association
It's a pleasure having JDI on board. Their depth of knowledge, and commitment to deliver just what we need is producing really good results for us.
Nick Harris, Head of ICT
Western Challenge Housing Association
We commissioned JDI to analyse the structure of our asset database and recommend and implement improvements. As a result we now have a structure that we can depend on to produce accurate forecasting and reporting with maintenance costs correctly attributed.
Jon Tremlett, Asset Manager
Teign Housing
I was keen for JDI to review call handling services and come up with recommendations to improve the service. They spent time working alongside staff here, impressing them with their knowledge of systems and the business. The resulting report was well researched, well written and evidenced. It has provided a firm foundation on which to improve both internal processes and customer service for this particular area of our business. I regard them very highly and have no hesitation in recommending them.
Mike Hanrahan, Chief Executive.
Western Challenge Housing Association
A few of JDI's notable strengths are their knowledge of the sector, the Housing Management Software systems and the ability to work well with the specialists.
Tony Blows, Divisional Director - IT Spectrum Housing Group
Cottsway Housing Association
Our asset database had been set up to hold data from our stock condition survey but with more than 280 attributes and too much detail for our needs it had become difficult to use and update. JDI's analysis of the issues was spot on. They very quickly produced and helped implement an action plan to get us firmly on track.
Phil Dark, Asset Manager
