Do you want to maximise the time that your front line housing management and technical staff spend working with their customers? Do you want to improve service delivery, have a greater on site presence to deal with local issues and introduce more efficient working practices? For the front line team home working can prove to be a flexible and family friendly way of producing the results you are looking for, especially when backed by an efficient contact centre.

The achievement of these benefits relies on good staff and change management underpinned by clear, well-defined, policies and procedures.

If you are considering moving to home working talk to our housing consultancy about:

Flexible working	Confidentiality
Staff management	Health and safety
Recruitment/career development assessment centres	Team working
Monitoring performance	Adapting to change
Contact with residents and others	Technology