Contact Centres
Would you like to have a customer service centre that:
- Delights your customers
- Has a high level of job satisfaction and low staff turnover
- Contributes to KPI improvements
- Produces efficiency savings for your organisation
- Is versatile, efficient and effective
- Uses customer feedback to shape services and delivery
Are you thinking of creating a contact centre but are unsure of where to start? Do you want to review an established service to improve customer service and make efficiency gains? We specialise in helping organisations to implement new customer contact centres and to improve front and back desk functionality within existing centres.
Benefit now from our team’s extensive experience in housing management, information technology and customer relationship management which includes the development of a contact centre from scratch for a large semi-national association of 10,000 homes. This was delivered on time, produced the anticipated cost-savings and following inspection the Audit Commission described it as "impressive".
As well as offering a hands-on service to help implement or improve contact centres, we also offer training and coaching to contact centre staff, and strategy seminars to senior management and Boards. Click here for further details.
