|
 |
|
|
| |
|
 |
 |
|
Amanda Harris
A customer service professional for the last nineteen
years, Amanda started her career with a scientific
instrument supplier, setting up and running its
contact centre, implementing software solutions
and using her marketing skills. She moved on to
run a helpdesk and software support team for an
IT provider, implementing a new telephony system
as part of her role.
In 2001 Amanda joined Raglan HA Ltd, a large semi-national
housing association to set up and run its customer
contact centre serving 10,000 tenants and other
stakeholders. This was subsequently inspected by
the Audit Commission and assessed as “impressive”.
Since receiving that accolade a number of organisations
have visited the contact centre to study its methods
and procedures. Amanda speaks on customer service
and related topics and in 2005 achieved the status
of highly commended runner-up in the Call Centre
Managers Association Call Centre Manager of the
Year industry award. Described by the judges as
"a quite outstanding call centre manager who
would not only serve as a good ambassador for the
UK call centre industry but also for the often misunderstood
public sector". Amanda has developed a wide
awareness of housing issues, practices and procedures.
She is an Associate Member of the Chartered Institute
of Housing. |
|
|
 |
|
|
The JDI Partnership, Social Housing Consultants |
0845 156 2782 |
|
|
|
|
